Shipping policy

Shipping

All orders will normally be packed and shipped within 3-4 business days from the time of purchase. We always try to get them sent out as quickly as we can though! If there are extreme delays, we will update you through emails to communicate the situation.

We use either Pos Indonesia as our primary delivery service provider for both domestic and international shipments. You will receive a shipping confirmation with a tracking number by email after the items are shipped out of our studio.

 

Domestic Shipments: Indonesia

We strongly recommend using Same Day or Instant courier services for customers in the Jakarta and Tangerang area. If you choose to do so, you can choose 'Self Pick Up' at the Checkout so you won't be charged a shipping fee, but will be responsible to arrange and pay for the shipping through your GoJek/Grab/any other instant courier's account. You can also pick it up yourself if you'd like! You'll be notified when the package is ready to be picked up.

For domestic shipment, we would use their 'Regular' services, and the time it takes for the package to arrive will depend on where you are in Indonesia. It may take 2-9 days for the shipment to arrive.

International Shipping

Other than Indonesia, we currently ship to the following countries:

Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Ireland, Italy, Japan, Macao, Malaysia, Netherlands, New Zealand, Norway, Philippines, Portugal, Qatar, Saudi Arabia, Singapore. South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, UK, USA, Vietnam.

Again, shipments are made through Pos Indonesia, and we will be using either EMS International or Pos Ekspor (forwarded by DHL) services. We apply a flat rate that will be calculated at checkout.

 

Customs

You, as the buyer, are responsible for covering any taxes/duties that may arise during customs clearance once the package reaches its destination country.

We unfortunately have no control over these charges and we cannot tell you what the cost may be as they vary by country and may change without prior announcement. If you have questions about this, you are advised to contact your local customs office. In cases where the package is returned to Nareswari due to unpaid customs charges, any additional charges such as return shipment costs, custom charges, and handling fees will all be deductible from any refund due.