All orders will normally be packed and shipped within 3-4 business days from the time of purchase. We always try to get them sent out as quickly as we can though! If there are extreme delays, we will update you through emails to communicate the situation.
You will receive a shipping confirmation with a tracking number by email after the items are shipped out of our studio.
Domestic Shipments: Indonesia
We offer free domestic shipping to all corners of Indonesia! We use either Pos Indonesia/JNE/DHL services, and the time it takes for the package to arrive will depend on where you are in the country. It may take 2-9 days for the shipment to arrive after dispatch.
We do strongly recommend using Same Day or Instant courier services for customers in the Jakarta and Tangerang area and you can do so by choosing 'Self Pick Up' option at checkout. With this, you will be responsible to arrange and pay for the shipping through your own Instant Courier (Grab, Gojek, Lalamove, etc.) account. You'll be notified when the package is ready to be picked up.
International Shipping
Other than Indonesia, we currently ship to the following countries:
Australia, Austria, Belgium, Brunei Darussalam, Canada, China, Denmark, Finland, France, Germany, Greece, Hongkong, Hungary, India, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Macao, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, USA, Vietnam.
We apply a flat rate that will be calculated at checkout. Shipments are made either with DHL or Pos Indonesia/EMS, but we may use other couriers for the best service. Please note that we may contact you by email if there are any outstanding charges on delivery, such as with bigger packages and 'remote area' fees.
If your country is not listed, you can select 'Self Pick Up' and I'll contact you by email to send your shipping invoice.
Shipping to the USA!
After a long pause, we are now resuming shipments to the US! We use Express Service by DHL for friends in the US who are keen to make a purchase from the shop. It may take 3-5 days for your package to arrive after dispatch from the studio.
With the still developing tariffs situation, note that you may be charged duties when the package lands in the US, and DHL will contact you to make payments for any import duties due before the package is released and delivered to your address.
Since the situation is still developing, there may be changes to the system in the future but we'll always try to have the best experience for you (and hopefully most affordable too!)
Customs
You, as the buyer, are responsible for covering any taxes/duties that may arise during customs clearance once the package reaches its destination country.
We unfortunately have no control over these charges and we cannot tell you what the cost may be as they vary by country and may change at ant time without prior announcement. If you have questions about this, you're advised to contact your local customs office. In cases where the package is returned to Nareswari due to unpaid customs charges, any additional charges such as return shipment costs, custom charges, and handling fees will all be deductible from any refund due.
Contact Information
Should you have any other questions, our contact information is posted below:
Nareswari
nareswaristudio@gmail.com
+628119519986
Last Updated: 20 October 2025