Return for Refund and Exchanges Policy

As a general policy, we only offer exchanges or refunds if we accidentally shipped the wrong order, given the item is returned back to us unused and with its original packaging or a safer alternative.

Due to the nature of our technique and its longer production timeline, it can be hard for us to secure another piece exactly as your original order. If we have another piece available we’ll be able to exchange it for you, but if there are none we will offer a full refund (excluding shipping).

Damaged Items

Breakage thankfully happens very few and far between, if any so far (thank god!). However, in the unlikely event that it happens, please send us an email to nareswaristudio@gmail.com with clear pictures or videos of the item and package and we’ll do the best we can to resolve the situation. Do keep the original packing materials!

That said, every order means a lot to us and we take great care in securing your package in order for there to be a minimal chance of item breaking in transit, with many layers of packing material we may use. Please inspect your package as soon as they arrive, as we do not accept complaint inquiries over 14 days after the arrival of the package.

We try our best to only use paper based items so if there are any plastic wrappings in your package, they are reused from shipments that come through the studio.

Package Not Arriving

If you haven’t received your package after the scheduled delivery date, please contact the courier assigned with the tracking number you’ve received and also get in touch with us so we can help you with the process.

If you provide incorrect delivery information and fail to correct it after the package has been shipped out, the lost parcel is your responsibility and we will not offer any form of refund or exchange if the package goes missing. Once you notice the error, please contact us immediately.

In any other circumstances, all sales are final and we do not offer returns for refunds or exchanges for parcels that arrived safely to you.

Contact Information

Should you have any other questions, our contact information is posted below:

Nareswari
nareswaristudio@gmail.com
+628119519986

Last Updated: 20 October 2025