FAQ
Q: How does the shop update work?
A: The website shop will list the studio's newest creations on a set date that is informed through Instagram! The studio doesn't really have a set schedule and it may take a few months for another cycle of updates to drop, but we try to be consistent and ready especially for holiday seasons such as Eid and Christmas. I'll be sure to give you updates through Instagram.
Q: I want a product but it's sold out! When will you restock?
A: There is no guarantee for a restock on any of Nareswari pieces. This is because I reuse and recycle all colored clay in the studio, and the studio ends up with a library of colored clay that is a mixture of many, many, many different colors that can't be replicated. Moreover, there are shapes also shapes and combinations that are organic to the way I make the pattern at that moment, so be sure to grab the pieces while you can, because you may not get the same one after it's gone!
Q: Do you accept custom orders?
A: I don't generally accept custom orders as I'm still the single maker in the studio (cries!). But if it is something that I can manage I'd be happy to chat about it!
Q: What is a self pick-up?
A: If you live within the Jakarta and Tangerang area, I recommend using the GoJek Same Day or Instant services. You can choose 'Self Pick Up' at the Checkout so you won't be charged a shipping fee, but will be responsible to arrange and pay for the shipping through your GoJek account. After you've made your payment you can sit tight for a bit, and after the order is packed you'll be notified when it's ready for pickup.
Q: Are there any other workshops available other than Nerikomi?
A: I am currently working on adding more classes soon! Other courses are still being developed both for Nerikomi (other patterns, etc.) and for other techniques such as throwing and hand-building. I'm always open to suggestions so please let me know your interests and we can try to make them happen!
Q: What are your T&C for refunds?
A: Please head on over to Terms and Conditions on shipping, refunds, exchanges, etc.